TeamsCustomer service
Calls ring out, and customers go elsewhere.
Every call is answered day and night in the caller's language, the simple ones are solved, and the rest reach a person with notes.
Tested on twenty of your own past calls before it goes live, and kept working as AI changes.
Eashan Gupta, founder. You meet him on the first call.
A sample call: a customer cuts in to change the delivery address, and the agent stops, listens and changes it.
The week
A week in the customer service team.
Monday to Friday, as it runs in most companies, and how each day runs with AI.
MON 09:10
Where's my order, asked all day
Answered from your own records, day and night
TUE 13:15
Lunch and Sunday calls ring out
Every call answered, urgent ones to a person
WED 14:20
Details copied from WhatsApp into tickets
Every message a ticket, filled in and routed
THU 16:30
Chasing other teams for answers
Other teams chased for you, with a time
FRI 18:50
Complaints fixed one at a time
Counted by cause, top three on one page
What it costs
Calls nobody picks up.
The customer books whoever picks up first.
114hours
a week with nobody at the phone
Our own sum, 2026
168 hours a week less 54 hours open = 114 hours shut
One more cost
What we'd build
Ten systems we'd build for the customer service team.
The usual first three, and seven more when you're ready.
- Phone line agentFor youWhere is my order? asked, in HindiCustomer, callAnsweredA damaged item, passed to a personService leadFor youEvery call answeredSample data · Powered by Agentec
Phone line voice agent
- Chat deskAnsweredThe refund rule askedCustomer, WhatsAppAskedAnswered from your own policyChat deskAnsweredFrom your own policiesSample data · Powered by Agentec
WhatsApp and chat desk
- Tracking linkLiveOrder 2291: dispatchedCustomer, linkSeenNo call neededService deskLiveOne link, no callsSample data · Powered by Agentec
Tracking link
And seven more
Before you call
What customer service team heads ask first.
Will customers know it is an assistant?
Yes. It says so, and it hands anything unusual to a person with the notes already written.
Can it answer from our own order records?
Yes. It reads your orders, policies and tickets, and answers only from them.
Does the team have to learn a new tool?
No. The customer service team keeps the chat, the mail and the sheets it uses today. The AI agents work inside them and bring the one thing that needs a person to that person's phone.
Who says yes before anything goes out?
The person who owns that job today. You name them when we write the rules together, and inside those rules the AI agent acts at once. Anything outside them waits for one tap from that person.
What does it cost?
There is no price on this page, because it depends on the work. After 45 minutes with Eashan you get a written proposal with the scope, the test it has to pass, who works on it and one fixed price, before any work.
It works today. We keep it working tomorrow.
How it works- Work it out, most consultants stop here
- Build it, most software firms stop here
- Run it
- Answer for it
- We stay
Tell us which questions your team answers all day.
45 minutes on a video call with Eashan and the people who live with the problem. You leave knowing what we'd build first, and why. Nothing to sign.
What stays yours
- Your accountsin your company's name
- Your codeevery line of it
- Personal dataabout your customers and staff, on your own machine unless you approve otherwise in writing
- Plain files and a how-to guideif you stop
Eashan Gupta, founder. You meet him on the first call.