IndustriesTelecom and field service
You go back twice for the same fault.
The likely fault and parts are worked out from the asset's history and the photos before anyone leaves, so the first visit fixes it.
Tested on twenty of your own past visits before it goes live, and kept working as AI changes.
Eashan Gupta, founder. You meet him on the first call.
A sample day of field jobs: three vans planned, and an urgent job moved up.
Your week
Your week, as it runs today.
TUE 11:40
A technician reaches the site without the right part.
With AIThe job is diagnosed before dispatch, and the van carries the likely parts.
WED 14:20
Visit reports are photos and handwriting, typed up on Friday.
With AIReports write themselves from voice notes and photos and check for missing fields before they go.
THU 16:30
A customer's service level penalty lands on the invoice.
With AIService level clocks are watched, and jobs at risk move up before they breach.
FRI 18:50
A new technician calls a senior one ten times a day.
With AIThe new technician asks the manuals and past jobs with a photo and gets the fix.
MON 09:10
Requests come in by phone, mail and WhatsApp, and two of them are logged twice.
With AIEvery request is captured once, with the asset and its history attached.
What it costs
Jobs that need a second visit.
75%
of jobs fixed on the first visit, against 89% for the best service firms
What we'd build
Ten systems we'd build for field service.
The first three come first. The rest wait until those pass on your own past visits.
- DiagnosisReadyChiller 7: likely a failed compressorAsset historyFoundParts packed for the first visitTechnicianReadyFixed on the first visitSample data · Powered by Agentec
Diagnosis before dispatch
- Request deskOpenedRequest with 3 photosCustomer, WhatsAppReadAsset and contract found, job openedService deskOpenedEvery request openedSample data · Powered by Agentec
Request desk
- Visit reportSignedReport spoken, 4 photosTechnician, appWrittenSigned by the customer on the phoneCustomerSignedNo missing fieldsSample data · Powered by Agentec
Visit reports from voice and photos
And 7 more
Built before
The nearest work we've built.
None of it is in your trade yet.
Conference apps in two languages
Delegates carry the whole day on their phone, in Japanese or English at a tap.
Built for an industry body in Asia Pacific, used at its meetings in Bengaluru and Tokyo.
Before you call
What service heads ask first.
Does it dispatch technicians?
No. It suggests, with every constraint visible, and your dispatcher decides. Anything about network safety or working at height stays with your qualified people.
Our technicians won't fill in another form.
They don't. They keep sending photos and notes the way they do today, and the agent drafts the report from those. The supervisor checks it.
Who decides what gets built first?
You do, after 45 minutes with Eashan. We bring the week we counted and the first three we would build, and you pick the one that matters most to you. Nothing is built until you say yes in writing.
Who says yes before anything goes out?
The person who owns that job at your company today. You name them when we write the rules with you. Inside those rules the AI agent acts at once. Anything outside them waits for one tap from the person named, on their phone, ready to approve or to change.
What does it cost?
There is no price on this page, because it depends on the work. After 45 minutes with Eashan you get a written proposal with the scope, the test it has to pass, who works on it and one fixed price, before any work.
It works today. We keep it working tomorrow.
How it works- Work it out, most consultants stop here
- Build it, most software firms stop here
- Run it
- Answer for it
- We stay
45 minutes with Eashan, on your service business.
The people who live with the problem come too. You leave knowing what we'd build first, and why. Nothing to sign.
What stays yours
- Your accountsin your company's name
- Your codeevery line of it
- Personal dataabout your customers and staff, on your own machine unless you approve otherwise in writing
- Plain files and a how-to guideif you stop
Eashan Gupta, founder. You meet him on the first call.